Plans
Dedicated Support Team
We will assign a dedicated technical team for your company who will work on your helpdesk tickets, handle live chat requests, and monitor your servers. If required, the dedicated techs can handle server admin tasks as well.
- 24/7/365 Support Coverage
- Unlimited Helpdesk & Live Chat Support
- 20 Minutes Average Guaranteed Response Time
- 4 Hours or less Average Guaranteed Resolution Time
- Level 1-3 Support
- Server Setup, Optimization & Hardening
- Proactive Server Monitoring
- Installation of basic 3rd Party Software/Scripts
- Software Patches & Upgrades
- Customized Requirements contact us
- Basic Pre-Sales Support
Price Details:
We will charge $650 per Dedicated Tech and will charge $2400 for 4 Dedicated Techs Team (3 main techs and 1 backup tech).
Semi – Dedicated Support Team
The techs will work for two clients simultaneously but the Semi – Dedicated Team will handle all of the activities like Dedicated team.
- 24/7 Semi Dedicated Support Team
- Unlimited Helpdesk & Live Chat Support
- 20 Minutes Average Guaranteed Response Time
- 6 Hours or less Average Guaranteed Resolution Time
- Level 1-3 Support
- Server Setup, Optimization & Hardening
- Proactive Server Monitoring
- Installation of basic 3rd Party Software/Scripts
- Software Patches & Upgrades
- Customized Requirements contact us
- Basic Pre-Sales Support
Price Details:
We will charge $1200 for the team (3 main techs and 1 backup tech).
If you need any custom also, contact us here.